Company Policies
Payment Policy
We accept Visa, MasterCard, Discover, American Express, and Diner's Club. We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged in 12 to 48 hours.
Processing and Shipping Policy
We ship via United States Postal Service (USPS) and Federal Express (FedEx). Please note that FedEx does not allow shipping to P.O. Boxes. We offer four methods of shipping. They are US Mail, FedEx Ground, FedEx Expedited, and FedEx Expedited Rush. See rates below. Please note that shipping methods are estimates by the carrier and do not include processing or manufacturing time. The approximate delivery window will appear when order is being placed.; Manufactured Items may take 4-8 weeks for production time after receipt of the order. If choosing FedEx Expedited Rush or FedEx Expedited, please call 800-659-7801 to confirm in-stock status and processing availability.
Shipping Rates:
US Mail $8.75
FedEx Ground $18.00
FedEx Expedited $35.00
FedEx Expedited Rush $65.00
Due to the high volume of orders received, Award Concepts is unfortunately unable to add to existing orders; a separate order will need to be placed through the online catalog. If possible, the two orders may ship together but it is not guaranteed. As such, we are unable to waive or refund the shipping charges on any orders.
Cancellation Policy
All orders cancelled after processing has begun are subject to the 15% Re-stocking fee. Some custom items such as rings may not be available for cancellation and other engraved items may be subject to a re-manufacturing charge. Please contact customer service at 800-659-7801 or custserv@awardconcepts.net for more information.
Pricing Policy
Prices and availability subject to change without notice. Although we have procedure in place to assure accuracy, Award Concepts, Inc. cannot be responsible for typographical or photo error on our web site.
Warranty/Return Policy
Please open and inspect your merchandise immediately upon receipt. Customers must notify Award Concepts of any damage or missing items within 30 days of receipt to receive a replacement at no additional charge.
All jewelry products manufactured by Award Concepts will carry a limited lifetime warranty. Like other items of fine quality, your Award Concepts jewelry may require repair over time, due to normal wear or unintentional damage. Should this occur, please return the product to us with confidence that we will repair or refurbish your jewelry to the best of our ability at a reasonable charge. We will not proceed with any repair work until you have given authorization. Note: Your warranty is void if an outside source works on your Award Concepts product.
All merchandise awards are sold subject to the terms and conditions of the respective manufacturer's warranty. Award Concepts will replace any item determined to be defective, if notified within thirty (30) days after receipt. Any defects occurring or discovered after thirty (30) days of receipt will be handled according to the respective manufacturer's repair or replacement policy. Award Concepts return/exchange policy timeframe is (30) days from date of receipt.
Warranties on watches and clocks are for one (1) year after receipt date, provided the owner returns the warranty card to the manufacturer upon receipt of the award. Watch and clock warranty or repair service within the one (1) year period following receipt of the award will be handled through Award Concepts. Awardees are asked to contact the Award Concepts Customer Care Department for further instructions regarding watch and clock repair.
Returns to Award Concepts for undesired purchases will be returned at the customer’s expense and may incur a 15% re-stocking fee. Prior to making a return, please contact Award Concepts Customer Care Department at (800) 659-7801 to obtain a return authorization. Returns must be made within 30 days of receipt and must include the original packaging and package contents to be accepted for return. Please note that any custom manufactured items, including rings and awards, require special approval for return and may only be eligible for a scrap-value refund.
