Frequently Asked Questions 

How will my order ship?

All orders will ship via FedEx, UPS or US Postal Service.  Our rates are as follows*:

US Mail - $7.75

FedEx/UPS Ground - $15.00

FedEx/UPS Second Day -  $35.00

FedEx/UPS Overnight - $60.00

*Any order containing 50+ items or totaling more than $500 will be charged shipping insurance on top of freight.

The above rates include the costs of pulling/packaging orders as well as costs relating to rushing an order when FedEx Ground, 2-Day, or overnight services is selected to push those orders ahead of the other orders already placed.

Customers selecting a FedEx delivery method will receive a notification email to setup FedEx Delivery Manager. Customers selecting USPS will receive a notification email to setup USPS Informed Delivery.

What is FedEx Delivery Manager or USPS Informed Delivery?

If the customer provides an email address during order placement, a separate email will be sent offering the customer to setup FedEx Delivery Manager or USPS Informed Delivery depending on the shipping method selected. These programs are managed by the carriers to assist customers with delivery notifications as well as delivery holds/etc. Award Concepts, Inc. is not responsible for these services and refer you to the carrier sites for more information.

Will I receive tracking information?

If the customer provides an email address during order placement, FedEx Alert will send tracking information when your order is shipped if a FedEx shipping method was selected. For customers that selected USPS, tracking information is not automatically sent. However, the customer may sign in to their account to view order status and obtain USPS tracking information if they opted to create an account during order placement.

What can I do if my order tracking shows delivered but the package was not received?

Please call us if you did not receive your order and your tracking shows your order has been delivered. We will reach out to the carrier and open a trace on your behalf. However, if the carrier is showing delivered and denies the claim, the customer will be responsible for all charges in placing a replacement order.

If I choose FedEx/UPS shipping, do I have to be home to sign for the package?

Signature requirements are at the sole discretion of the carrier and a specific route driver.

Do you ship to Canada or International Destinations?

Yes, we do ship to Canada and International.  When shipping to Canada or to International destinations, delivery may be delayed to customers due to custom inspections.

What if my order is returned by the carrier?

The customer is responsible for any return/reship fees for packages returned to Award Concepts that are not determined to be the result of our error.

Can I place my order by check?

Only Delta Kappa Gamma, Lambda Pi Eta and Sigma Chi Eta, can order organizational jewelry and paraphernalia by check.  Contact our Customer Care Department HERE to request a printable Delta Kappa Gamma PDF order form for your organization's product line.  Please be sure to mention your organization's name in the body of your e-mail.


Does Award Concepts design the jewelry that it manufactures and sells?

Yes, we do!  Our in-house jewelry designers utilize state-of-the-art 3-D CAD software to create unique and striking organizational jewelry.


Will Award Concepts, Inc. charge me sales tax on my order?

Award Concepts, Inc. is registered and required to charge sales tax in CA, IL, and OH.  Sales tax will be calculated after your shipping address information is entered.  You may either click on the Calculate Icon to see the updated tax amount or continue to the billing information page.


What if I can't find an item from my organization?

Some items may only be available for purchase directly from your organization's headquarters.  Please contact customer service or your chapter representative for more information.
 

What if I need help entering an order online?

Please click on the Live Support link or call 800-659-7801 for assistance.


What is the difference between metal qualities?

KARAT GOLDS:

24 Karat Gold (24K) is pure/fine gold and is alloyed with other elements (alloys) to create various colors for the following karat golds used in the production of our gold jewelry:

18 Karat Gold (18K) white or yellow contains 75% pure gold


14 Karat Gold (14K) white or yellow contains 58.3% fine gold


10 Karat Gold (10K) white or yellow contains 41.7% fine gold.


PLATINUM:

Available for use in stamped or cast products.


GOLD FILLED:

Double Gold-Filled (1/5 10K) is a layer of 10 Karat Gold bonded to both the front and back of a base metal core.

Single Gold-Filled (1/5 14K) is a single layer of 14 Karat Gold bonded to the front of base metal

Single Gold-Filled (1/10 10K) is a single layer of 10 Karat Gold bonded to the front of base metal.

 

STERLING SILVER AND SILVER ALTERNATIVES:

Sterling Silver (SS) is an alloy of 92.5% pure silver plus 7.5% cooper.

Silver Elite – Exceptional tarnish resistance and an alternative to white gold. Contains 95% silver with palladium and karat gold.

Silver/Platinum (SSPt) consists of Sterling Silver and 1% Platinum. It is not a plated material, the Platinum is blended into the silver during fabrication. It has increased tarnish resistance and has a brighter luster than standard sterling silver.

Silver/Platinum (SSPt) consists of Sterling Silver and 3.5% Platinum. It is not a plated material, the Platinum is blended into the silver during fabrication. The higher Platinum percentage increases the tarnish resistance and has a brighter luster than standard sterling silver.


BRASS:

Commonly referred to as base metal this material is made using 85% Copper and 15% Zinc or 90% Copper and 10% Zinc.

 

ALTERNATIVE METALS:

G19.2 is a low karat gold. Anything under 10K Gold (<41.7% fine gold) may not be labeled as a karat gold. G19.2 contains about 19.2% fine gold and other metals such as fine silver and palladium. The amount of gold in products made with this material is similar to a 5K Gold.


Stainless steel – superior hardness, reflective and will not tarnish.


PLATING:

Gold Electro-Plate (BGP or GP) is gold solution electroplated onto another metal, typically brass. Due to this process, the thickness of gold is significantly less then gold-filled. Gold Kase is Award Concepts' exclusive 24K gold casing.

Silver Electro-Plate is silver electroplated onto another metal.

Rhodium plate is a member of the Platinum group of metals. Rhodium solution is electroplated onto another metal, typically used on white golds and is the most reflective metal coating available.